If you hear: "Take it to this shop."
Ask whether this is a recommendation or a policy requirement. If someone says it is required, ask for the policy language or written explanation.
Insurance Claims Help
We Take the Stress Out of the Insurance Process
Navigating an insurance claim shouldn't be your second accident. We help document damage, coordinate estimates and supplements, and communicate with the insurer involved in the claim. Mike's Auto Body is a Direct Repair Program shop for AAA and Auto-Owners.
Insurance Claim Coordination
Our approach focuses on repair documentation, claim communication, and clear next steps for customers.
Billing Coordination
For authorized repairs, we help coordinate billing and repair documentation with the insurer involved in the claim. Deductibles and policy decisions remain between the customer and carrier.
Claims Assistance
From initial digital estimate filing to final carrier approval, our collision advisors guide you through every step of the documentation process.
Hassle-Free Coordination
We coordinate Enterprise rental car pickup and drop-off at our shop when arranged, and help schedule adjuster inspections at the facility.
Consumer Advisory
What to Watch For During an Insurance Claim
Some claim conversations can sound like instructions when they are really recommendations. These prompts help customers slow the conversation down, ask for written support, and understand who is responsible for the repair warranty.
Quick Customer Script
"Is that a recommendation or a requirement? If it is a requirement, please show me where my policy says that. If warranty coverage is being discussed, please tell me who provides the warranty and what it covers."
Read Florida Statute Section 626.9743If you hear: "You have to leave the car here."
Ask who is requiring that and why. A customer should understand whether the vehicle is being held by choice, by repair authorization, by storage policy, or by an insurer instruction.
If you hear: "You will not get our warranty."
Ask who provides the repair warranty, what work is covered, and whether the warranty comes from the shop performing the repair or another party.
If you hear: "The insurer will not pay unless you use our shop."
Ask for the specific policy language and the estimate basis in writing. Florida Statute Section 626.9743 addresses motor vehicle claim settlement practices, including when an insurer specifically requires a repair shop.
What to Do After an Accident
1
Ensure Safety First
Check for injuries and move your vehicle to a safe location if possible. Call emergency services if required.
2
Document the Scene
Take clear photos of all vehicles involved, the surrounding area, and exchange insurance information with other parties.
3
Call Mike's Auto Body
Before calling your insurer, contact us. We'll help you start the claim and can coordinate 24/7 towing support through Uh-Oh Towing if your vehicle isn't drivable.
4
Stay Informed During Repair
We will coordinate repair documentation, communicate with the claims adjuster, and keep you informed until your vehicle is ready.
Claim Support Relationships
Insurance, Rental & Towing Support
Rental pickup and drop-off can be coordinated at Mike's Auto Body when arranged.
24/7 Towing Partner
Uh-Oh Towing
Fort Myers towing support for non-drivable vehicles needing transport to Mike's Auto Body.
Let Us Handle the Claim Logistics
Our team is standing by to assist with your insurance claim coordination. We'll help document repair needs, communicate estimate details, and keep the repair process moving.